Mike Alden - State Farm Insurance Agent

Reviews

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  I have been with Mike Alden's office since May 2015. In Dec due to Holidays and some travel expenses I called the office and got dispatched through the call center (it was after hours by 3 mins!) I spoke with someone in the call center and asked if I could suspend my payment until Dec. 24th (automatic withdrawal from my bank account) The representative on the phone told me no problem that transaction would be suspended. I asked the rep. if I needed to call the day before (Dec. 23rd) to give the office my bank account number and give them permission to take that payment out. The rep. stated I should be all set and that they had my bank account info in their system. I continued my normal schedule and noticed on the 31st of Dec. that my payment was never taken out of my account. I called the office and asked them if my payment had been taken out. The women I spoke with on the phone stated that it was never taken out and that I needed to call the day prior to give permission to take the money out of my account. THE COMPLETE OPPOSITE OF WHAT i WAS TOLD OVER THE PHONE ON DECEMBER 18 WHEN I CALLED! I asked the women I spoke with if she would take the payment out today (Dec. 31st) She stated she would. I asked the women in the office if that money would be taken out today and she said yes it would be taken out on THAT DAY and to IGNORE any cancellation notices I was sent.That following Monday (Jan. 4th) I received A RECEIPT IN THE MAIL STATING IT WAS PAID!! Today is January 12 and I received my 2nd Cancellation notice, so I called the office and Spoke with someone named Ed. Ed informed me that my payment was never attempted to be taken out of my account until JANUARY 7th (this is now TWO WEEKS AFTER I had scheduled my payment to be taken out of my account) and he informed me that I needed to contact my bank. I called my bank and they informed me that MIKE ALDEN'S OFFICE DIDN'T ATTEMPT TO TAKE MY PAYMENT UNTIL JANUARY 5th!!!! (that's almost 3 weeks AFTER I scheduled to pay my bill). So I called the office back and spoke with someone named Jenn. I explained the situations and the dates and she stated "sorry you were told the wrong information, but we never received the payment". So not only did my payment not get taken out of my account, I have my insurance pending for a cancellation, I have 2 different insurance agents in that office telling me (in so many words) that it's too bad for me and to top it off when I was speaking to Jenn she stated to me "every time I tell you information about a date you give me a new date". The lack of customer service that this insurance company has provided has left an awful taste in my mouth. I asked to speak to Jenn's supervisor and was told her was out of the office, so I asked to speak to his supervisor. I was told that couldn't happen and that I needed to go through the proper channels. (because that worked so well for me in the first place!) I will be cancelling my policy with Mike Alden's office and I will be filing a complaint with the Better Business Bureau, The Attorney Generals office, as well as any other channel I need to file a complaint with until the wrong is made right. I WILL NEVER DO BUSINESS WITH STATE FARM OR MIKE ALDEN'S OFFICE AGAIN!!!!
  By Miranda Everett, June 18, 2017

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